This guy should get FIRED!! - $1500 Gaming PC Secret Shopper Part 3

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Название	:	This guy should get FIRED!! - $1500 Gaming PC Secret Shopper Part 3
Продолжительность	:	20.51
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Thanks for watching guys! Hope you're all enjoying the series so farbrbriBUYPOWER posted a response to our video here: twittercom/iBUYPOWER/status/1075123436651929600
Comment from : Linus Tech Tips

Oh god, I am trying to get into the IT field I imagine I will fumble calls like these because I'm dumb
Comment from : Cloud Naeris

I love this series so much I'm now rewatching this one even though it's been outdated by the 2021 and 2023 Secret Shopping It's good info and I appreciate the parodies making it fun
Comment from : notme222

7:16 smooth operator 😂
Comment from : blimp

Fucking hell I'm rewatching this, and that IBuyPower asshole brought back my bad memories of starting at my job as a coder right after school (meaning I didn't really know anything) The person who was supposed to supervise me and onboard me sounded exactly like that dude, and was just generally unhelpful, and seemed to hate being asked questions and I constantly felt like he just didn't want to help me
Comment from : GhostDivision 123

I absolutely HATE those phone menus that require you to speak to it, they never understand what you say
Comment from : MWB Gaming

Janice is way nicer than I'd have been with the iBuyPower guy I'm not one of those people that believes in getting employee's in trouble for minor incontinences but that dude should be at least written up, if not let go
Comment from : PeferG17

Poor Janice
Comment from : Daniel Souza

"the voice on the other end wasclear i mean, you could understand the guy !"brbrexpertly navigated, as per usual, Linus😂😂brbredit, as i kept watching when the guy went to transfer to the sales dept i asked "why??" out loud to myself the next shot, linus: "WHY??????" i feel your pain, brotha
Comment from : Dominick Kramer

ibuypower not bothering helping is literally an ibuypower moment
Comment from : Randy Lent

I love the Classic movie suspenseful music you guys had on there while she was on hold made me think it would have been cool if you made the whole thing in black & white like and old Humfrey Bogart film,lol
Comment from : patrick swercewski

11:38 this guys an ass
Comment from : Zylo

Did any of these SI's make a statement or reach out after all this happened? In particular IBuyPower?
Comment from : Holy Ham Sandwiches

Best cut ever: we're gonna get you in touch with the sales departmentWHY?!?!?!? 😂😂😂
Comment from : Mike Jensen

“There’s definitely only one stick in use, that’s crazy” - Lmao
Comment from : Common Dirtbagz

Laziness explains all the problems
Comment from : Schooley

i bought an ibuypower pc and i will say i got what i wanted but i did have an issue and i can confirm that their customer support is garbage
Comment from : MaxGraffix

she's not calling dell she's calling delhi
Comment from : Muhammad Alfath

Wow, those people are frustrating 🤢
Comment from : Leon Cowley

for a day now I have been binging Linus computer stuff while I model landscapes in Blender building computers, now this this is great stuff haha
Comment from : westingtyler

How about some decent subtitles, please, Linus
Comment from : Hex: Risk

Please tell me she got a raise
Comment from : TheInsaneEraser

Compaq anticipated WIndows 95's Plug & Play feature by shipping misconfigured components that work fine in MS-DOS with IRQ Conflicts, but kills Plug & Play when I/O or IRQ resources overlay another devicebrbrOne gal in Florida called in and landed at my phone doing 2nd-tier Setup & Configuration Windows 95 for Microsoft at the top-most Gold Support Partner in downtown Seattle called Keane, IncbrbrIt was my first and only call that day, as Compaq had made Florida Gal's PC so discombobulated it took EIght Hours and Seventeen Minutes, with only the one cup of coffee to start the day and no breaksbrbrFlorida Gal is absolutely phenomenal being the hands holding my tools with super-smooth communication throughoutbrbrWhen it booted into Windows 95, Florida Gal saysbrbr"That makes me so happy to see it fixed when Compaq wanted $150 to reconfigure a misconfigured PC Will you marry me?"
Comment from : Ricardo MadGello, Esq

point that pistol some other direction
Comment from : Ricardo MadGello, Esq

You can tell Linus took these videos more seriously back in the day His expression nowadays is so much relaxed and YOLO like
Comment from : Nico Wadham

Why’s Linus packing heat here
Comment from : Newjerseydiesel

iBuyPower tech support is up there with Cyberpower sales reps
Comment from : AlmostLikeHuman

2:11 crying in American healthcare system
Comment from : Robert T

He should try ATT customer service 😂
Comment from : Patrick McConnon

Actually Alienware Support was absolutely awesomebrMy GF had 1y premium support and didn't need to wait more than a minute to talk to the correct guy
Comment from : Simon Schalbers

As a tech support agent at one of these brands, I've actually had the pleasure of viewing these videos in my training as bad examples xD brbrBeing tech support is pretty challenging at first though, maybe janice talked to agents having their first few calls and not being completely secure in their knowledge of our tools and policies yet The first 3 months of phone tech support, even as someone who IS tech savvy and does build her own systems, were BRUTAL Because you're using 5 different tools that are barely responsive, 3 different data bases, 2 of which are basically down, you're trying to find out who ask for help but there's loads of internal red tape - and on top of that you have a customer on the line you don't want to disappoint, who you needs to explain stuff to WHILE staying 2 steps ahead of them brbrAnd those are things you can only get comfortable with through experience It's not really an excuse, training should be better Companies should invest more in longer and better training But if you have someone on the phone who is stuttering their way through a script - please be kind It might be their first call and they're not being malicious or lazy, just very nervous I once put someone on hold for 10 minutes because i was so overwhelmed I couldn't remember who to run the LCD self test on a laptop brbrAlso, sadly, our workloads are massive We have to take a certain number of calls every day, and if we don't solve something immediately we have to keep it It builds up FAST That's why we all love transferring calls Many of us went into tech support because we love helping people out But we just don't have the time That's a systemic issue with capitalism brbrThe only guy I found absolutely unacceptable was the guy who refused to troubleshoot and was condescending on top of that I've opened a pc with two older office ladies over the phone It was fine You just need to be confident and give a shit That guy was an ass and there's no excuse
Comment from : Erylaria

If you hear india, hang up
Comment from : Syzygy

Okay, so Dell sounds like any tech scammer video and n YT HP is useless as hell, and iBuyPower should rename themselves to iNoSupport
Comment from : ODE ODE

WHAT IS THE PURPOSE OF THE FORM ?! >_> :)))))))
Comment from : Daniels Game Vault

I love that I got a dell ad on a video about how bad dell support is
Comment from : EverPoke12

Janice has the patience of a saint To be able to go through the dreaded IT multiple times is insane
Comment from : K Kelly

That ibuypower guy is an asshole
Comment from : Robert Tanksley

ibuypower ARE ASSHOLES
Comment from : Mctooch

I love what you did here linus Do it again
Comment from : Mctooch

Sucking and f*b***/b only get you so far sometimes you got to let your ass blow
Comment from : Weiner_hands- Guy

Wow imagine saying "I recommend you shouldn't reseat the ram"brbrThat's the easiest part to change out Literally the easiest to explain how to fix And attitude with it?
Comment from : Odeo

Why did it excite me whenever the customer support people did a good job and Linus applauded them for it? This show gets to me, great idea and execution!
Comment from : DunkMG

Ibuypower suck lollollol that's bull shit if I don't know anything about pc am not gonna buy my pc from ibuypower
Comment from : ตัดต่อไม่เป็น

Intros on this series are impeccable
Comment from : Doogal

Iwontbuypower after hearing that awful conversation
Comment from : Hexium

oooooooof couple years later and that was ROOOOOOOOOOUGH
Comment from : Justin Beard

I'm a couple years late but god damn that was some bad customer service by IBUY
Comment from : Unmarketable

Way to go iBuyPower I always associated you with bad service and poor quality This video reaffirmed that
Comment from : MiniAddict

The Patience of some people especially women sometimes is amazingbrbrLol I’ll be livid with dell support and salesbrbrIf they mentioned warranty and fiancé plans more than twice I’d be a dick and say I’m not going to go through with the purchase of it’s mentioned again
Comment from : 818_mamba

the auto play list plays these videos in order of part 1,2,4,3 is youtube order they want you to watch it in!!! linus tell them to fix this I hate clicking another video to watch in order!!!
Comment from : Lechken Assh

I am so glad I am highly tech savy, one of the few things I'm at
Comment from : SavaGe GeCKo!

This girl is sooo adorable OMG
Comment from : Paul S

Damn, that IBuyPower guy was a total asshole He definitely made a very shitty impression
Comment from : Avi B

At least the HP guy didn't just treat her like an idiot until she hung up I wanted to slap that guy
Comment from : Wes D

@15:20 best moment
Comment from : DucAdev

9:16 My task manager tells me I have 4 slots of RAM even though my motherboard only has two How could that be?
Comment from : Richmach Go

That dude pretty much just called her an idiot for not knowing what ram looks like Wow
Comment from : Twisted Gamer

Who's the guy Linus is sitting with? I've never seen him in other videos
Comment from : Terakahn

janice is so cool lol
Comment from : killasaurus circus

ibuypower what is customer service
Comment from : Opus

A lot of customer service issues are due to the company and their processes (repeat transfers between departments), but a lot are also very dependent upon individual staff members Sometimes you get lucky, sometimes you get transferred 10 times (hi Microsoft and Dell :P ) and feel like banging your head against a wall
Comment from : Opus

User: has a tech support problem brIbuypower employee: ASK SOMEONE YOURSELF YOU F**KING MORON
Comment from : Daniel Hellman

Please tell me the IBP guy AND the dipshit who hired them were both fired
Comment from : Xiaolin Draconis

I expected the intro to go like:br"Ok Yeah I understand"brbhangs up phone/bbr"We can't return these hats"
Comment from : Eldon Hill

Dang that dudes so angry You can terl hes hates this job and is about to get fired
Comment from : Nosk

Dell litteraly sent her in a circle lmao
Comment from : Nosk

Ivan reminds me of david harbour
Comment from : Uzair Javaid

I have zero issues with other countries being given a job and opportunity I'm always kind and patient with them knowing it might take an extra few minutesBUT THEY NEED TO KNOW WHAT THEY ARE DOING!!!!
Comment from : smmmokin

You will almost never have a rep answer the phone and not ask who they are talking to and what the issue is/what they have etcbrThis is all to avoid getting a rep who answers and ends up messing with the wrong account/giving wrong information etc
Comment from : Andrew

The ibuypower guy would be the dude complainig an immigrant Is taking his job
Comment from : Donkens

This was 😂
Comment from : Show Jay Pee

these videos are soooo funny because of the qwips that the Janis does 🤣just blusts them
Comment from : Gabriel001o

Is Dell customer services call handling by south asian call center?pronunciation are have kind of south asian accent
Comment from : grill buddy

Wooooowwwwwww I can't believe how terrible ibuypower was!! Maingear was amazing
Comment from : Joe Robertson

The Star Wars John Williams like soundtrack for some of this lol - whoever came up with that, I love you!
Comment from : Doug The Moleman

Maingear MVP as far as service goes
Comment from : Doug The Moleman

lmao just a few minutes in, and this already sounds way too familiar
Comment from : Doug The Moleman

If Tech Support don't tell you to power off and unplug you should prank them and have her scream with buzzing electrical noises see if TS know the number for 911 ( I'm joking re 911 number)
Comment from : Roger The Dodger

7:33 cmon why did u do me like that bruh
Comment from : Kekked

This should be a weekly game show
Comment from : Iyeet Security

The music in this is such a rollercoaster lol I love it
Comment from : Kevin Carlos

The smartass failed hard What a d#k
Comment from : Tomi Kuusla

WOW! That ibuypower call was SHOCKINGLY BAD!
Comment from : TechGamesAU

should i check if i have beans in my pc ?
Comment from : Palamontus

I’m seeing this 2 years later but i hope the ibuypower asshole had lost his job after this
Comment from : inquisidor1

My gawd this episode is just putting her through hell I can see it on her face lol
Comment from : DJ Jaxxon

I want that monitor
Comment from : Drew Jackson

That iBuyPower "tech support" jackass should literally never deal with a customer, maybe ever??? idk shove him in the back and have him just stock or inventory on his own I'm hoping to any power that's out there that you contacted higher ups about this dude
Comment from : trashkiitty